Privacy Policy

Effective Date: January 1, 2025

Furnace Pros Colorado respects your privacy. When you call us for furnace repair or visit our website, you trust us with your information. This Privacy Policy explains what we collect, how we use it, and the choices you have. We keep it simple because you deserve to know exactly how your data is handled.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your furnace or heating system when you call, fill out a form, or request a quote.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site. This helps us understand how people find and use our website.

How We Use Information

We use your information to schedule furnace repair visits, send you appointment reminders, provide accurate quotes, and follow up on the work we perform. If you contact us, we use your details to respond to your questions.

We also use your information to improve our services, send service updates, and share occasional offers that may help you keep your furnace running efficiently. You can opt out of marketing messages at any time.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help the site remember your preferences and understand how you interact with our pages.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us directly for furnace repair.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to track website traffic and see which pages are most helpful. These tools collect anonymous data about your visit and do not identify you personally.

We may also use third-party scheduling or communication tools to manage appointments and customer messages. These providers only access your information to perform services on our behalf and are required to protect it.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted partners who help us run our business, like scheduling software providers, payment processors, and analytics companies. These partners are bound by confidentiality agreements.

We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we share only what is necessary.

Data Retention

We keep your personal information for as long as needed to provide furnace repair services, maintain your service history, and meet legal or accounting requirements. When your information is no longer needed, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to employees who need it to help you.

No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please contact us directly.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also ask us to stop sending marketing messages or restrict how we use your data.

To exercise any of these rights, call us at (833) 588-3896 or send us a message through our website. We will respond promptly and help you with your request.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

If we learn that we have collected information from a child under 13 without parental consent, we will delete it as quickly as possible.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date at the top. We encourage you to review this page periodically.

Your continued use of our website or services after changes are posted means you accept the updated policy.

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